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Friday, August 10, 2012

Thumbnail cache helping with cannot save file issue

If you are using Windows 7 and have a “cannot save file error” after you are working in your Solid Edge file that is stored on a mapped network drive and are trying to save, then you need to turn off the thumbnail cache.

With the release of ST4, we have learned about a Windows settings directly related to Save failures, and may also impact performance . The  setting ‘Turn off caching of thumbnails in hidden thumbs.db file’ needs to be enabled (
  • At the windows start menu, type gpedit.msc in the search programs and files box which takes you into the Local Group Policy Editor.
  • Navigate to User Configuration/Administrative Templates/Windows Components/Windows Explorer
  • On the right, right-click "Turn off the caching of thumbnails in hidden thumbs.db files" and edit.
  • Change to Enabled and reboot the computer.

This should resolve that issue.  Please contact me ( for more information.

Madison Rye
Application Engineering Manager
Ally PLM Solutions

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