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Showing posts with label technical support. Show all posts
Showing posts with label technical support. Show all posts

Wednesday, June 17, 2015

How To Check Status of ER/PR

Step 1: Go to : http://www.plm.automation.siemens.com/en_us/support/gtac/

Step 2: Click “Create or Update an IR”

Step 3: Log in using your Webkey username and password.

Step 4: On this new page, select the Search Filter at the top of the page.


Step 5: Enter the IR/PR/ER number in the Call Number Box and search using the Sold-To you logged the issue with. Then, hit “Go” next to this box.

*Here it will list the IR and its corresponding PR/ER number. As well as the status.

Key
Open: Reviewed but a fix has not been found.
Not Reviewed: The developers have not yet reviewed the issue.
Closed: The issue is closed and will say “FN” if the issue is fixed in a release of the software.

**You can open the full description to find more specific details on its status and updates.

Nathan Pfeiffer
Application Engineer
Ally PLM Solutions, Inc.

Friday, May 22, 2015

Announcement of Product Download Enhancement

PROBLEM:
   We are pleased to announce that Product Download now includes full product
   releases and updates (Maintenance Releases, patches, etc.). We will no
   longer separate these two categories.
 
 REMEDY:
   This change allows us to take advantage of the latest download technology
   and optimized distribution channels for both Product Updates and full
   Products.  Please use the full Product download page to find all your
   Product Updates, maintenance releases or patches.
 
   In summary:  

  •    All Product Updates are NOW selectable in the 'Product Download' section.      
  •    All Product Updates are still selectable from their old location.   
  •    The current Product Updates page will be removed in the near future once 
  •    customers are accustomed to this change.   
  •    There is a new icon next to the download link for users who download files 
  •    using a Download Manager. Just click on the icon to generate a new separate 
  •    link in order to continue using the Download Manager.    
  •    In addition, a Search engine has been added to the Download page that 
  •    provides the ability to search all full products and updates.


The Ally PLM Technical Support Team is available to answer any questions and provide support for all of your needs including Product Downloads.  

You can contact the Ally PLM Technical Support Team via email at technical.support@allyplm.com or via phone at (513) 984-0480 Option: 4

Brandon Carter
Senior Application Engineer
Ally PLM Solutions

Wednesday, March 18, 2015

Maintenance Pack 5 for Solid Edge ST7 is now available for download

We are happy to inform you that Maintenance Pack 5 for Solid Edge ST7 is now available for download on the GTAC FTP server.

Maintenance Packs are released for CRITICAL items only. Maintenance Packs are available up to a maximum
of 15 months following the release date of the English version. The release date for Solid Edge ST7 English was
08/08/14, making the Maintenance Pack cutoff date 11/08/15.

ST7 Maintenance Packs can be downloaded from:
https://download.industrysoftware.automation.siemens.com/solid_edge/ST7/Maintenance_Packs/

A valid WebKey account is needed to access Maintenance Pack downloads. To create a WebKey you need your Customer Sold-To ID and your WebKey Access Code, both found under Solid Edge Help, About. You can create your WebKey account here: https://plmapps.industrysoftware.automation.siemens.com/webkey/


Maintenance Packs deliver the most current updates and resolution of PRs to your software platform. You can find detailed information regarding the PRs that a Maintenance Pack addresses in the "readme” .txt file found with the MP download.

The Ally PLM Technical Support Team is available to answer any questions and provide support for all of your needs including Maintenance packs.  

You can contact the Ally PLM Technical Support Team via email at technical.support@allyplm.com or via phone at (513) 984-0480 Option: 4

Ben Weisenberger
Application Engineer
Ally PLM Solutions

Wednesday, February 11, 2015

Now Available for Download - Maintenance Pack 4 for Solid Edge ST7

We are pleased to announce that Maintenance Pack 4 (MP4) for Solid Edge ST7 is now available for download:

ST7 Maintenance Packs can be downloaded from: 


Installation:
After downloading the Maintenance Pack to your machine, unbundle the zip file and then
double click on exe to install the Maintenance Pack.

E-mail Notification: 
To receive direct e-mail notification for new Solid Edge Update or Maintenance Packs, subscribe
to the SFBmail notification.

To initiate your subscription, navigate to: http://support.industrysoftware.automation.siemens.com/general/email.shtml for the web interface.

Or send an e-mail message (message and subject line should be blank) to: sfbmail-subscribe.plm@siemens.com

Ally PLM encourages all of our customers to stay current with released Maintenance Packs.  Maintenance Packs deliver the most current updates and resolution of PRs to your software platform.  You can find detailed information regarding the PRs that a Maintenance Pack addresses in the “readme” .txt file found with the MP download.

The Ally PLM Technical Support Team is available to answer any questions and provide support for all of your needs; including Maintenance packs.  You can contact the Ally PLM Technical Support Team via email at technical.support@allyplm.com or via phone at (513) 984-0480 Option: 4.

Tracy Tijan
Marketing Director
Ally PLM Solutions

Monday, February 2, 2015

NX Shop Documentation


Need help customizing NX Shop Documentation?


NX Shop Documentation helps the manufacturing engineer and programmer to create a report of machining operations including tools geometry, machining sequence and control parameter.

Please contact technical.support@allyplm.com or call

toll-free 1.800.631.5961 option 4

Tuesday, November 11, 2014

Solid Edge ST7 - Maintenance Pack 2 Announcement

Solid Edge ST7 Maintenance Pack 2 for Solid Edge is now available for download.

Maintenance Packs are released for CRITICAL items only. Maintenance Packs are available up to a maximum of 15 months following the release date of the English version. The release date for Solid Edge ST7 English was 08/08/14, making the Maintenance Pack cutoff date 11/08/15.

ST7 Maintenance Packs can be downloaded from:   https://download.industrysoftware.automation.sieme​ns.com/solid_edge/ST7/Maintenance_Packs/

There were Solid Edge Embedded Client policy file updates in MP2. It’s vitally important that you install SEEC
Administrator, which delivers the policy files to TC_DATA.

Maintenance Pack Executables (.exe files) patch existing product dlls. Maintenance Pack executables
are all inclusive and can be installed on top of a base release or any released Maintenance Pack.

Maintenance Pack Installs (.zip files) are complete product setups. Therefore, existing versions must be
uninstalled using Add/Remove Programs from the Control Panel prior to installing the new setup.
This Maintenance Pack addresses the following PRs:

===API===
PR 1997747: Solid Edge crashes with our add-in if a drawing has balloons
PR 1128963: Custom add-in command is removed from Quick Access Toolbar when Solid Edge is restarted
PR 1991583: QueryByName doesn't return a result for the "Default" Attribute Set
PR 1999928: API RevManager LinkedDocuments changed behavior in ST7
PR 1997369: No lines in DXF file when using the API Method .SaveAsFlatDXFEx()
PR 1998444: Abort trying to get access to material Table via API
PR 1994706: SePvAdp.exe doesn't create a jt-file from an assembly and exit with error
PR 7224772: Old material library APIs do not work for a single material library
PR 7216470: Add a property to not resolve links for SEReader
PR 7214771: SEReader reporting original filenames after a rename
Note: The new SEReader.dll and map files are posted on the GTAC FTP server:
                https://download.industrysoftware.automation.sieme​ns.com/solid_edge/ST7/Maintenance_Packs/MP02/

===Draft===
PR 1997706: Can't locate elements of different type to connect to
PR 7196026: Abort getting physical properties in some cases
PR 1128251: Duplicate dimensions in a lot of drafts
PR 2247261: Parallel dimensions are abnormal
PR 1999206: Can't specify a Parts list through a Display Configuration view anymore
PR 1999705: Parts List will not allow user defined rows to be added
PR 7201475: Solid Edge crashed when performing retrieve dimensions from dft
PR 2248233:The placement of dimensions changes
PR 7212537:Edit list changes when Solid Edge Options are modified
PR 1921943: locked dimension changes value when geometry dragged
              
===Part/Profile/Sheet Metal===
PR 1127865: KeyShot 5 is not running with a Solid Edge Classic borrowed license
PR 1997489: Flat Pattern does no longer work in ST7 but was OK in ST6, regression
PR 1127777: Adding custom property of 'Text' type to a material causes crash/doesn't work
PR 1973206: Split Body causes the bodies to rearrange
PR 1997728: Wrong material , when using create Part in Place
PR 2247477: Code change made due to investigation of SE Crashlog
PR 2249018: FOP master file has lost FOP Tab.
PR 7219732: Cannot create a sweep from a 3D sketch
PR 2248871: non-reproducible abort during file close
PR 7177036: Export JT from SE with Model view is defined incorrectly
PR 7219285: ST7 Distance command doesn't find center points
PR 7196340: Fixed a problem with Filename being truncated when translating to DWG

===Insight===
PR 1990496: Edit Profile (Upload) pops up since ST5MP11 even the part haven't been changed
PR 1985438: File not found message when SE tries to open a renamed FOA, RevMan open OK
PR 8250895: Revision Manager crash when opening files from Insight DocLibs

===Insight Connect===
PR 7206624: Labels missing for some commands when localized
PR 2248073 : It is impossible to do a "Replace Part with Standard Part" in an Insight Managed

===Solid Edge SP, Server, Standalone Client, Solid Edge Client===
PR 7166961: Add to Library is putting files in wrong location
PR 1996701: Part Title not mapped to Item Title
PR 1128234: Element.Titel (Item.Title) and Teil.Titel (Part.Title) not correct
PR 7199708: Delay observed in loading toolbars for drawing with no write access

===Solid Edge Embedded Client===
PR 7188611: places linked drawing in wrong location in BOM
PR 7195451: Save As on Assembly assigns Draft to unique Item ID
PR 1991419: Different LOV displayed in Solid Edge compared to Teamcenter
PR 1129164: SE Crashes, when saving a Part file, where a feature is pasted in
PR 8250101: can't copy sync sketch
PR 1128098: Poor performances when creating, saving, or revising a document
PR 1998410: Column "Project ID" disappears, if SEEC is working with SSO/TcCS
PR 7155782: Save As fails when Insert Part Copy used with TC10.1
PR 7225135: Revise creates wrong dataset name when specific custom property exists
PR 7222814: Save As on Draft creates link to original Part instead of new Part

Ben Weisenberger
Application Engineer
Ally PLM Solutions

Monday, September 29, 2014

Solid Edge ST7 Maintenance Pack 1 Now Available for Download

We are pleased to inform you that Maintenance Pack 1 (MP1) for Solid Edge ST7 is now available for download on the GTAC FTP server.

This Maintenance Pack addresses issues reported by Solid Edge customers. We appreciate your participation in the software support process - your reporting helps us make Solid Edge more productive for the way you do business.

ST7 Maintenance Packs can be downloaded from:
https://download.industrysoftware.automation.siemens.com/solid_edge/ST7/Maintenance_Packs/

A valid WebKey account is needed to access Maintenance Pack downloads. To create a WebKey you need your Customer Sold-To ID and your WebKey Access Code, both found under Solid Edge Help, About. You can create your WebKey account here: https://plmapps.industrysoftware.automation.siemens.com/webkey/


Ally PLM encourages all of our customers to stay current with released Maintenance Packs. Maintenance Packs deliver the most current updates and resolution of PRs to your software platform. You can find detailed information regarding the PRs that a Maintenance Pack addresses in the "readme” .txt file found with the MP download.

The Ally PLM Technical Support Team is available to answer any questions and provide support for all of your needs; including Maintenance packs.  You can contact the Ally PLM Technical Support Team via email at technical.support@allyplm.com or via phone at (513) 984-0480 Option: 4

Ben Weisenberger
Application Engineer
Ally PLM Solutions

Thursday, February 21, 2013

How to fix Java Error for NX 8.5 Product Template Studio

For those of you that have a license of NX Product Template Studio, you may come across a Java error when you upgrade to NX 8.5.  With NX 8.5, Java (Java Runtime Environment) is no longer delivered with the NX installation package.  This could also affect a few other functions that are listed at the bottom of this article. 

To Launch Product Template Studio (PTS) and see if you get the Java error (Remember you must have the license to access PTS):

1. Click your Windows Start Button.


2. Click on All Programs.



3. Click on Siemens NX 8.5.



4. Click on NX Tools.



5. Click on Product Template Studio.



If you receive the error below, you need to load Java.  This is looking for an Environment Variable location for Java called “UGII_JAVA_HOME”.



To Fix the PTS Launch Error:

1. Download and install Java. (Java is a free tool. If you are required to, contact your administrator before you download Java.)

     a. Go to www.java.com

     b. Click on Downloads


     c. Click See All Java Downloads. We want to make sure we get the correct version (64 bit vs. 32 bit).


     d. Click on the proper version, download, and install. 

2. Create a System Environment Variable pointing to the new Java installation. 

     a. Right click on Computer - Click on Properties for Windows 7.


     b. Click on Change Settings.


     c. On the Advanced Tab tool, click on Environment Variables. 


     d. Under System Variables, click New.


     e. Type in the Variable name "UGII_JAVA_HOME" and for the value place the path to your Java Installation as shown below. 


     f. Click OK. Click OK to dismiss the Environment Variable dialog. 

3. Try and Launch Product Template Studio again. Your Java error should be gone now. 



Here is a list of other areas where this Java fix/installation may be required for NX 8.5:

- NX Relations Browser
- Product Template Studio
- Command line version of CATIA V4 translator
- Command line version of CATIA V5 translator
- Command line version of DXF/DWG
- Command line version of IGES translator
- Command line version of NX Pro E translator
- Command line version of Step AP203 translator
- Command line version of Step AP214 translator 
- Knowledge Fusion ICE
- Quality Dashboard
- Validation Rule Editor
- Batch Mesher
- Custom written NX/Open Java programs

If you would like more information on Product Template Studio contact Ally PLM Solutions at www.allyplm.com/contact. To learn more about NX knowledge re-use and Product Template Studio view this brochure.

Brandon Carter
Senior Application Engineer
Ally PLM Solutions









Wednesday, January 30, 2013

Solid Edge ST5 Maintenance Pack 3 Download



Solid Edge ST5 Maintenance Pack 3 Announcement  

The latest Maintenance Pack (MP3) for Solid Edge ST5 is now available for download.
You can download the Maintenance Pack here:
http://ftp.ugs.com/solid_edge/ST5/
A valid WebKey account is needed to access Maintenance Pack downloads.  To create a WebKey you need your Customer Sold-To ID and your WebKey Access Code, both found under Solid Edge Help, About.  

You can create your WebKey account here: https://plmapps.industrysoftware.automation.siemens.com/webkey/

Installing Maintenance Packs is quick and easy. Some known security issues arise with installing any software on Windows 7 OS regarding User Access Control (UAC); these same issues exist when installing MPs.  Windows UAC should be turned off and after unbundling the download run the .exe as administrator by right mouse clicking on the file and selecting Run as Administrator from the quick menu. Most UAC security issues can be avoided by installing Solid Edge to a location on the client machine anywhere other than the default “Program Files” folder.  As long as the user has full write permission to a folder location such as C:\SolidEdge\ these issues should not arise.

Ally PLM encourages all of our customers to stay current with released Maintenance Packs.  Maintenance Packs deliver the most current updates and resolution of PRs to your software platform.  You can find detailed information regarding the PRs that a Maintenance Pack addresses in the “readme” .txt file found with the MP download.

The Ally PLM Technical Support Team is available to answer any questions and provide support for all of your needs; including Maintenance packs.  You can contact the Ally PLM Technical Support Team via email at technical.support@allyplm.com or via phone at (513) 984-0480 Option: 4


Matt Johnson
Application Engineer
Ally PLM Solutions Inc.
9155 Governors Way Suite B Cincinnati, OH 45249
Office: (513) 984-0480 x 15      Cell: (513) 312-8744

Tuesday, January 29, 2013

Simplify a multi body, multi feature model into a single body, single feature model in Solid Edge


A video demonstration of this workflow can be found here:   http://screencast.com/t/duoadl5NZof

Simplify a multi body, multi feature model into a single body, single feature model.
Recently a user asked:  “A vendor sent me a .stp file of his part. When I try to open it, it comes up as a bunch of part copies for each part. Is there a way to make this one big part?”

In this Blog we will show you how to address this and point out some new functionality in Solid Edge ST5 that really aides us in doing so.

Here is our PathFinder after we have opened the file into Solid Edge part.




In Solid Edge ST5 we introduced new functionality to handle multi body designs.  Since the imported file was most likley an assembly, opened into a part template, we handle each body separatly within the part file.  Our intent is to combine all of these bodies and have only one feature.   To do this we will use the Unite command.



After selecting the Unite command, fence select the entire model and then accept the selection by selecting the green check mark.



If the model is able to process, it will.  Most of us can recall from prior attempts at uniting models that if a non-manifold condition exists, that the union operation will fail and we will be told so with no additional options.  Have any of you ever seen this warning from ST4 or prior? Screen shot from ST4



With the addition of multi body design in ST5 we now handle non-manifold conditions.  The benefits of this are evident.  We want to unite all of these features but because of some unknow non-manifold we have not been able to do so.  In ST5 we can handle non-manifold conditions and are also given some indication where the model is in the non-manifold condition.  In ST5 when a Unite command is run and encounters a non-manifild condition, instead of failing we will be presented multiple design bodies one body being the bulk of the union and the others being the non-manifold features that could not be united.  Once the Union dialog displays, drag it off the active view before dismissing it,  and make note of any areas of the model that are being highlighted (in this case it appears to be the ends of the fan shafts).


Edit the model as needed to rid the non-manifold condition.  Solid Edge Help defines non-manifold as “Two or more faces on one body that are connected at a theoretical point or line and form a zero thickness edge.”  Fix the model by adding or removing material from this theoretical thickness area.  In this example since the fan shaft appears to be the issue and we don’t need the shaft for anything critical in our application, let’s simply cut the shaft length down to absolve the non-manifold condition.  Note that Synchronous edits and live rules are honored across multiple Design Bodies, so editing one fan shaft will edit them both with the co-planar live rule being honored.



Now let’s look at the PathFinder again.   We previously had 13 Design Bodies - now we have unioned this down to 3.  We can see that DesignBody_1 contains all features except for PartCopy _5 & _6, representing the fans we just fixed.



Since we have already addressed what we believe to be the non-manifold condition, let’s run the Union command again.  Re-select Union, fence select the entire model and accept by selecting the green check mark.


The resulting PathFinder confirms that we have unioned all bodies into a single body.  Note that when only one body is present in our part file, no bodies collector will be present.


To combine all of the Part Copy features of this model into a single feature, we will translate the file out as a Parasolid and re-open it into Solid Edge.  This will create a single body, single part copy model.

Save as Parasolid:



Open from Parasolid:


Note the “information icon” in the PathFinder associated with Part Copy 1


ST5 offers new functionality to optimize the geometry.  Solid Edge Help tells us that optimize “Analyzes imported data and improves the quality and precision of the model geometry. The improvements are made by simplifying B-spline definition, healing edges, and identifying blend-like faces”.  If you look back to the beginning of this example all features contain this icon and could have been optimized.  Since the goal was to union all features, I chose to ignore the information and continue with our process.  At this time, however, let’s optimize the model.  From the Inspect tab run Optimize. Fence select the entire model and click finish.



Upon completion an Optimization report will be shown. In this example we see that multiple intersections and tolerant curves were optimized.


 The result removes the information icon from the feature in the PathFinder.




A final save as Solid Edge .par file finalizes our optimized, single body, single feature model.

Again, a video demonstration of this workflow can be found here:   http://screencast.com/t/duoadl5NZof

Matt Johnson
Application Engineer
Ally PLM Solutions Inc.
9155 Governors Way Suite B Cincinnati, OH 45249
Office: (513) 984-0480 x 15      Cell: (513) 312-8744
matt.johnson@allyplm.com   www.allyplm.com




Wednesday, December 19, 2012

Download the Solid Edge ST4 Maintenance Pack 10




Solid Edge ST4 - Maintenance Pack 10 Announcement:

The latest Maintenance Pack (MP10) for Solid Edge ST4 is now available for download.
You can download the Maintenance Pack here:
http://ftp.ugs.com/solid_edge/ST4/SolidEdge/

A valid WebKey account is needed to access Maintenance Pack downloads.  To create a WebKey you need your Customer Sold-To ID and your WebKey Access Code, both found under Solid Edge Help, About.  You can create your WebKey account here: https://plmapps.industrysoftware.automation.siemens.com/webkey/

Installing Maintenance Packs is quick and easy. Some known security issues arise with installing any software on Windows 7 OS regarding User Access Control (UAC); these same issues exist when installing MPs.  Windows UAC should be turned off and after unbundling the download run the .exe as administrator by right mouse clicking on the file and selecting Run as Administrator from the quick menu. Most UAC security issues can be avoided by installing Solid Edge to a location on the client machine anywhere other than the default “Program Files” folder.  As long as the user has full write permission to a folder location such as C:\SolidEdge\ these issues should not arise.


Ally PLM encourages all of our customers to stay current with released Maintenance Packs.  Maintenance Packs deliver the most current updates and resolution of PRs to your software platform.  You can find detailed information regarding the PRs that a Maintenance Pack addresses in the “readme” .txt file found with the MP download.

The Ally PLM Technical Support Team is available to answer any questions and provide support for all of your needs; including Maintenance packs.  You can contact the Ally PLM Technical Support Team via email at technical.support@allyplm.com or via phone at (513) 984-0480 Option: 4

Matt Johnson
Application Engineer
Ally PLM Solutions

Wednesday, October 24, 2012

How to Download NX 8.5


NX 8.5 is now available for download. The full product download is available on the Siemens PLM FTP Server for Windows (32 and 64-Bit), Linux (64-Bit), and Mac OS platforms.







Here’s how to download NX 8.5.

1.       You MUST have a valid WebKey account.
2.       In the browser’s URL – enter http://ftp.ugs.com/
a.       Enter your Webkey Username and Password
3.      In the Full Product Releases category, select “All Siemens PLM Products,” or the blue “Product Download” button.
a.       Select NX/Unigraphics to return a list of the available platforms of the new release.
b.      Expand the appropriate platform (Windows, Linux, Mad) to see a list of products and the links to the documentation
4.       Downloading NX 8.5 Software
a.       Right Click on NX 8.5.0 Product Link, Select Save Target As and save the file to your local destination
5.       Downloading NX 8.5 Documentation
a.       Expand the documentation link – right click on nx-ugdoc-8.5.0 and Save Target as to your local destination.

If you have any problems, you can access the What’s New help topic from GTAC with this link. Please feel free to direct any questions to the Ally PLM Technical Support team at technical.support@allyplm.com.


Gina Yeagley
Marketing Director
Ally PLM Solutions

Monday, October 15, 2012

Use IP address instead of server name in License file


I had a question on if you could use the IP Address instead of the server name in the license file as there was a DNS issue that could not be resolved quickly that would not allow them to use the server name.

So instead of the following:
Server MyServer Composite=456FACB67875 28000

You would use the following: 
Server 196.154.123.106 Composite=456FACB67875 28000

Also, on the clients instead of the following:
UGS_LICENSE_SERVER with a value of 28000@MyServer

You would use the following:  
UGS_LICENSE_SERVER with a value of 28000@196.154.123.106

However, on some servers, there is an issue with resolving locally.  The license file reread would fail.  To fix this do the following:
  1. On the server go to C:\Windows\System32\drivers\etc
  2. Open hosts with notepad
  3. Under the lines that start with pound signs on new line put in ipaddress servername Go through config services...browse to the license file and save the service.  Then, do the stop, start, and the reread will work.
  4. An example of the a hosts file is below.
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one # space.
#
# Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1       localhost
# ::1             localhost
196.154.123.106 MyServer

Email technical.support@allyplm.com with any questions.

Madison Rye
Application Engineering Manager
Ally PLM Solutions

Wednesday, October 10, 2012

How to add additional sold to on an existing webkey

Do you have several Siemens PLM Software products such as Solid Edge and FEMAP -- but don't see all your Sold To numbers when you log into the Siemens site? Here is how to add them so you get access to all the updates and information for all your products.

1. Go to support.ugs.com → license management → current licenses




2. Once you log in with your WebKey look at the top left side for your Sold-To/Install 


3. You will see right under the S/T it says Add Sold-To/Install to WebKey, click that





4. click add a SoldTo/Install, there you will enter the S/T # and web access code.

Email technical.support@allyplm.com with any questions.

Madison Rye
Application Engineering Manager
Ally PLM Solutions

Wednesday, October 3, 2012

Ally PLM Welcomes Matt Johnson as Application Engineer

Ally PLM Application Engineer Matt Johnson

As we continue to grow at Ally PLM we are excited to welcome Matt Johnson as our newest Application Engineer.  Matt has worked as a Mechanical Designer at a single seat Solid Edge install and worked as Senior Designer at a 100 seat Solid Edge and Teamcenter Engineering install; this vast experience brings much value and expertise to our clients. Matt is very excited to join the Ally PLM team and eager to bring his knowledge and experience in Solid Edge and Teamcenter to support our customers.  Matt is also very dedicated to the Solid Edge community at large; working with other local Solid Edge users he is excited to mature and grow the Cincinnati area Solid Edge User Community.

Matt’s experience using Solid Edge started way back in 2000 when he began on Solid Edge Version 9. He is very passionate about Solid Edge and has even been involved the past 2 years in beta testing with Siemens PLM for Solid Edge ST4 and ST5. In addition to his Solid Edge knowledge, Matt also brings our clients over 5 years of Teamcenter Engineering user experience.  Matt’s experience in new product development is highlighted with strengths in top level master model creation, kinematic functioning assemblies, using Solid Edge to verify form, fit and function and also working under the regulatory requirements of aerospace and medical device industries.

Born into a military family, Matt spent much of his childhood moving throughout the states and even spent 3 years in Germany as his father served in the U.S. Army. At the end of elementary school Matt moved back to the states and has called Cincinnati home ever since. He is married with 2 children and expecting #3 on Thanksgiving of 2012. He is actively involved in the church community and serves at his local church on the missions & ministry board. Matt and his wife were recently licensed as foster parents in the State of Ohio and are excited about the opportunity to host a child in need. In his free time, Matt can be found enjoying the outdoors – hunting and fishing. Matt also noted that “win or lose, I always support the Bengals.”

Gina Yeagley
Marketing Director
Ally PLM Solutions



Tuesday, October 2, 2012

Tip for larger companies with Solid Edge floating licenses

At larger locations with floating licenses, it may be easier to create an environment variable to point to the server instead of copying the license file to the C:\Program Files\Solid Edge ST(yourversion)\Program directory on every machine.

Here's how...


  • This would be a system environment variable (start…right click on computer…advanced system settings…environment variables…system variables…new). 
  • The variable for Solid Edge version ST3 (103) and lower versions is SEDEMON_LICENSE_FILE. The variable for Solid Edge version ST4 and above is SELMD_LICENSE_FILE. 
  • The value is portnumber@servername where port number is the same as in the license file typically 27001 and the servername is the name of the computer or server where the licensing is located. 
  • Remove all license files from the Preferences directory in the Solid Edge Installation Directory as Solid Edge will look at any license file first and then only if it does not see one will it second look for the environment variable.

Please contact us at technical.support@allyplm.com with any questions.

Madison Rye
Application Engineering Manager
Ally PLM Solutions


Monday, October 1, 2012

Find out what version your Solid Edge files are

If you want to crawl a directory and find out what version your Solid Edge files are…

1) Go to Windows Start Menu → All programs solid edge → data prep tools → analyze
2) Click analyze files from specified folder and browse to your top level folder
3) Click ok
4) When the spreadsheet comes up go to the SE Data Prep Tab at the top and click Get SE Version
5) After it is finished scroll over to the column Last Saved Version
6) Contact technical.support@allyplm.com with any questions



Madison Rye
Application Engineering Manager
Ally PLM Solutions

Friday, August 10, 2012

Thumbnail cache helping with cannot save file issue

If you are using Windows 7 and have a “cannot save file error” after you are working in your Solid Edge file that is stored on a mapped network drive and are trying to save, then you need to turn off the thumbnail cache.

With the release of ST4, we have learned about a Windows settings directly related to Save failures, and may also impact performance . The  setting ‘Turn off caching of thumbnails in hidden thumbs.db file’ needs to be enabled (http://support.microsoft.com/kb/2025703):
  • At the windows start menu, type gpedit.msc in the search programs and files box which takes you into the Local Group Policy Editor.
  • Navigate to User Configuration/Administrative Templates/Windows Components/Windows Explorer
  • On the right, right-click "Turn off the caching of thumbnails in hidden thumbs.db files" and edit.
  • Change to Enabled and reboot the computer.

This should resolve that issue.  Please contact me (Madison.rye@allyplm.com) for more information.

Madison Rye
Application Engineering Manager
Ally PLM Solutions